faq

FREQUENTLY ASKED QUESTIONS


GENERAL

  • How do I contact you if I have a question?

Our Customer Service is always happy to answer your questions. You may e-mail us at hello@spoilcupid.com

  • What types of jewelry we carried?

Our jewelry is made by 925 sterling silver, 14K, 18K yellow gold, rose gold, or white gold. We specify different material on each product page.

  • I am allergic to certain products. What should I do?

Unfortunately, we cannot accommodate for allergies. However, we seek to choose products that are safe and lead-free for use by most customers.


ACCOUNT

  • Why can't I log into my account?

You may have mistyped your email address when creating your account. Please send an email to hello@spoilcupid.com 

  • How do I change my email address?

Please send an email to hello@spoilcupid.com  and we will take care of it!

  • How do I change my address if I move?

it’s very simple. Just log into your account and update your address. New address will be effective from current month.


PROMOTION CODE

  • What is promotion code policy?

We will honor any orders placed 3 days prior to the promotion release date. If you forgot to use your promo code, contact us as soon as possible at hello@spoilcupid.com. Please have your order number ready. We will do our best to assist you.

 

  • What if my promo code doesn't work?

Contact us as soon as possible at hello@spoilcupid.com.

  • Can I apply more than one promotion code for one order?

Sorry. One order can only apply one promotion code.


BILLING & PAYMENT

  • Why am I charged sales tax?

If you live in the state of California you will be charged sales tax for your order. The law requires all online retailers to charge taxes in the state where they are located.

  • Are there any hidden fees?

No. There are no hidden fees. You can see all fees before clicking checkout button.

  • Why won’t my credit card go through?

We are sorry to hear it. You may have an issue with your card provider. You may need to call them first to verify it. If you have another credit card, please try it.


SHIPPING & RETURN

  • Is SPOIL CUPID available for those who live outside of the United States?

Yes! No matter where you lived, if the mailman can get there we will be there. Shipping rate will be applied at checkout.

  • Will I receive the tracking number when my order ship out?

Once your order has shipped you will get a tracking number sent directly to your email. It usually takes about a week to receive your order. 

  • What should I do if I didn’t receive my orders?

Please email us at hello@spoilcupid.com. Our team will help you out.

  • Can I exchange If I received a defective item?

If you received a defective item, please take a picture and contact our customer support at hello@spoilcupid.com . Our team will lead you through it.

  • What is Return/Exchange Policy

We’re confident that our jewelry will exceed your expectations, but if for some reason, it does not, we’ll be happy to take it back.

*Defective Product - return within 30 days for an exchange or full refund.

*After 30 Days - contact our customer support before returning your item. It may be eligible for up to a 50% merchandise credit.

You must return all products as they were received, in original boxes with all their contents. For your protection, we recommend you purchase insurance on your package for the value of the merchandise being returned.